4 Ways 3D Laser Scanning Is Changing Your As-Built Customer Experience
3D Laser As-Built Surveying in the Information Age
At Precision Property Measurements, we get it. You’re busy, you’re under a deadline, you need the most accurate As-Built survey possible, and you want it to be completely Worry Free. Believe us. We’ve been in the business for over 16 years now and we understand what you need from us, whether you’re starting a home remodel, moving your business to a new location, or renovating the guest rooms at a large hotel.
It’s this understanding of our customers’ needs that has been one of the primary catalysts for the adoption of 3D laser scanning into our As-Built surveying process. As mentioned in my post last week, for the first 14 years of PPM, we did everything manually with tape measures, laser distance meters, sketching boards, and good old-fashioned problem solving. But within the last couple of years, as this technology has developed, we decided that laser scanning is the best way to enhance your As-Built surveying customer experience. In our last post, we discussed how laser scanning has changed the financials of our company, so this week we decided to discuss how these impressive little gadgets are helping us help you.
1. Do You Really Want Us in Your House All Day?
3D laser scanners have dramatically reduced the amount of time that our surveyors need at the job site to capture all the necessary As-Built information. Take the example of a typical 2,500 square foot single family home – the type of project we survey just about every day at PPM. It used to take one of our surveyors around 5-7 hours to gather all the measurements and information we needed for this type of project. That’s an entire day of us at you or your client’s place, measuring every inch of the building. If you’ve ever had workers inside your house for an entire day, you know that this can be somewhat obtrusive and often requires you to plan your entire day around the worker’s schedule.
Now, with 3D laser scanning, we’ve cut our time in the field dramatically. A project that used to take us about 7 hours in the field only a couple of years ago, today takes maybe 1 to 2 hours using a laser scanner. This means that we can get in, get what we need, and get out before you or your client even figures out what they are having for lunch. You can get on with your busy schedule, or just relax in your house without a stranger hanging out all day.
Although, I do think we make pretty decent house guests.
2. Millions of Data Points = We Can Accommodate Any Request
Another big advantage of using a 3D laser scanner for As-Built surveying is the amount of information that is gathered. Before laser scanners, we had to pick and choose the measurements we would take and the information we could capture based on the scope of work requested by our client. If our client wanted an As-Built floor plan and reflected ceiling plan (RCP), we would only gather enough data to complete these 2 plan types. Now with the laser scanner we can digitally capture everything visible in your house or building with incredible precision. This means we know where every wall, window, door, ceiling beam, light fixture, cabinet, and piece of furniture is located in the building.
This information gathered from your property by the 3D laser scanner contains millions of data points that we use to create your finished As-Built deliverables. The big advantage for our customers in capturing all this data is the flexibility that it provides if more information is needed. For example, what if our customer decided after the field visit that in addition to the floor plan and RCP, they need some interior elevations and a section drawing? Previously we would have had to return to the building to take additional measurements – requiring additional time to schedule a second field visit, and an additional inconvenience to the property owner. With laser scanners, we already have all of the data we need to create these additional As-Built plans, so we are able to accommodate these change order requests quickly and keep the project moving.
It’s what we do best!
3. Complicated Structures are Now a Breeze
It’s hard to overstate how much more precise our AutoCAD and Revit deliverables are now that we use 3D laser scanners. We have always been extremely accurate, recording individual measurements to the fraction of an inch and employing multiple redundancies and other As-Built best practices to ensure a quality product. But, to be honest with you, there’s just no equating what can be done with tape measures and simple electronic measuring tools compared to what we can do with 3D laser scanners.
No matter how many measurements we took back in the good old days, we simply couldn’t have collected as much information about your building as a laser scanner can. For a simple building with basic geometry it might not make too much of a difference. But for larger structures and more complex architecture such as curved walls, vaulted or arched ceilings, and non-standard angles, laser scanners provide a whole new level of precision and detail. This increase in total accuracy becomes even more critical when we are creating a comprehensive 3D BIM model from the data captured in the field. This benefit to our customer is yet another reason why we’ve decided to adopt this technology with so much passion.
4. You Tell Us What You Want and We’ll Deliver
If I haven’t made it abundantly clear already, 3D laser scanning allows us more flexibility to tailor our deliverable to your needs. Because we have so much data gathered for your As-Built survey and because this information is accurate, complete, digital, and portable – we have a wide variety of options for our clients when it comes to the As-Built information we provide.
The 3D “point clouds” generated by a laser scanner can be worked with either in 2D or 3D. Our 2D AutoCAD drawings and 3D Revit models can be created exactly to your specifications and are always designed with your project’s best interest in mind. This means that our customer service and project management outreach is more important than ever. We have a dedicated staff whose primary purpose is to find out exactly what you require, and then create a deliverable that will make your job infinitely easier. Another new option is to deliver the raw data (the point cloud) directly. For those that know how to work with it, the point cloud is an extremely detailed “digital twin” of the building, and can be delivered as soon as the day after the field work.
3D Laser Scanners – Good for Us and Great for You!
So, as you can see, 3D laser scanning had really improved the As-Built customer experience in many different ways here at PPM. We are beyond excited to see how this technology will continue to revolutionize our business and provide you with the best As-Built service possible.
Now that you know how 3D laser scanning can improve your customer experience for your remodel projects, I hope you’re as excited about these new developments as we are.
Thanks for reading!