Whether you’re seasoned in working with an As-Built survey provider or looking for a new way to create efficiency in your workflow, there are 5 key traits to look for in a great partner. It’s crucial to ensure the As-Built partner you choose can deliver on time, has great customer service, is always professional while on site with your clients, and most importantly, delivers accurate As-Built drawings every time.
Here are 5 Tips and Tricks to Finding the Right As-Built Survey Partner for You.
Does the As-Built survey partner have a repeatable, time-proven surveying process?
Organization and process are key to any successful undertaking. When vetting a an As-Built partner, here’s what you should consider. Can the service provider walk you through their process from beginning to end including proposals, scheduling, on-site surveying, CAD/BIM workflows, and communication with your team? Look for a process that’s well-communicated, transparent, and thorough. Does their process include steps to ensure accuracy and clarity in the deliverable? Do they ask the right questions and consider your needs throughout the process? Your As-Built provider should be able to demonstrate how they approach their craft, and why their process will yield great results.
Does the As-Built company offer all the services you’ll need for your various size and types of projects?
Consistency and continuity in your As-Built drawings are important for a smooth process. Using one As-Built partner who can provide deliverables that are easy to understand, who can follow your template requirements, and are consistent across all plan types will make your workflow easier in the long run. We recommend looking for a partner with a team of experts in all types of As-Built services including CAD drafting, 3D Laser Scanning, and BIM modeling. We also recommend choosing a partner who is dedicated to learning and working with new technology that can make your project more efficient, accurate, and timely well into the future. Most importantly, your As-Built partner should be able to keep up with your evolving needs as your business grows and changes.
Does the As-Built company represent themselves professionally in all aspects of communication and appearance?
Your reputation is important, and your As-Built partner will be the face of your company when arriving on site and meeting your clients. Look for a team you can trust will represent your business the way you want to be represented. Can you trust your partner to arrive on time, be professional, communicate their on-site process to your client, work quickly and efficiently, and leave the property as they found it? You’ve worked hard to build your reputation. Your As-Built partner should be an extension of your professional brand.
4) Track Record
Does the As-Built company have a proven track record of successfully serving the needs of architects, engineers, designers, contractors, and building owners?
It’s important to learn about your As-Built partner’s client base including who they’ve worked with, the types of projects they’ve worked on, and what their clients say about them. Look for online reviews and ask for a portfolio. Do their clients speak highly of their service and recommend them without reservation? Your As-Built partner should have positive online reviews, a large list of satisfied customers and lots of repeat business.
5) The Extra Mile
Will the As-Built company go the extra mile for you when your business changes, or your project needs something different?
Customer service is a key element in any partnership. Look for an As-Built partner who has the right team of experts to provide efficient, timely and well-communicated service. Pay close attention to a company’s core values and beliefs. Are they customer-oriented and truly care about the quality and support they provide? Should your project require an untraditional scope, will they work to meet your needs? And, will they support your project and answer questions throughout the lifecycle of your project should you need to loop back with their team? Your As-Built partner should have the type of company culture and core values that align with yours. They should be that company you want to do business with.
As the first step in the process, your As-Built survey sets the tone for your entire project. Following these tips and tricks to properly vet your As-Built partner will land you in good hands and send you on your way to a more efficient workflow, increased productivity, happy clients, and overall success!
At PPM, our goal is to help set you and your project up for success from the start. While we are dedicated to tried-and-true process and deliver consistently accurate plans, success is not just in the numbers – it’s a feeling of trust, confidence, ownership and teamwork. Our team is committed to Core Values that drive our business and our clients’ success. We’re here to support you every step of the way.